Terms & Conditions

By using our services, you agree to the following terms and conditions, which outline the expectations for both our clients and our company. Please review them carefully before booking.

When you book our services, you agree to provide access to your property for the scheduled appointment. We take pride in delivering quality cleaning services and will follow any specific instructions you provide, especially when it comes to fragile or delicate items. It is important that any such instructions are communicated to us ahead of time to ensure proper handling.

Pricing for our services is determined during the booking process and will be confirmed in writing. The cost may vary depending on the size of your space, the type of cleaning required, and any additional services requested. Payment is due upon completion of the service, unless prior arrangements have been made. We accept credit and debit cards, cash, and online payments. Please note that late payments may result in additional fees.

If you need to cancel or reschedule your appointment, we require at least 24 hours' notice. Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee. Similarly, if our team is unable to access your property due to locked doors, no response, or other reasons beyond our control, a fee will be charged.

We are committed to providing high-quality cleaning results. If you are not satisfied with the service, please contact us within 24 hours. We will return to re-clean any areas of concern at no additional cost. While we aim to resolve issues promptly, please understand that refunds are not offered.

Top Notch Cleaning Services is not liable for any pre-existing damage to furniture, surfaces, or items in your home or office. We ask that you notify us in advance of any fragile or valuable items that require special care. Additionally, we are not responsible for any accidents or injuries that may occur if clients remain on the property during the cleaning service.

In the rare event of damage or breakage caused by our staff, please notify us immediately. We will review the situation and take appropriate action to resolve the issue. However, any claim for damage must be made within 24 hours of the service.

For health and safety reasons, we reserve the right to refuse service if hazardous conditions are present, such as infestations, exposed wiring, or other dangers. We use eco-friendly cleaning products as much as possible, but if you have specific preferences or allergies, please inform us in advance.

Please ensure that pets are secured before our arrival. This is for the safety of both your pets and our cleaning staff. We are not responsible for pet behavior or safety during the cleaning process.

We respect your privacy and confidentiality. Any personal information you provide will be handled with care and will not be disclosed to third parties unless required by law.

Top Notch Cleaning Services reserves the right to update these terms and conditions at any time. Any changes will be posted on our website, and continued use of our services indicates your acceptance of the revised terms.

 

These terms and conditions are governed by the laws of Texas. Any disputes arising from the use of our services will be subject to the jurisdiction of the courts located in Dallas, Texas.